How do I request a cash reimbursement transfer for my employee? : Client Support Portal

How do I request a cash reimbursement transfer for my employee?

To request a cash reimbursement transfer for your employee, please fill out a ticket via our ticketing system requesting the transfer. Simply make the request and submit the relevant receipt and we’ll ensure the reimbursement is transferred efficiently and securely to your employee’s account.

Resolution Time:

For amounts under USD 300: The transfer will be processed on the nearest Friday after the request is assessed. We will include this charge in your next monthly invoice.
For amounts over USD 300: We will issue you with a one-off invoice for this amount. The transfer will be processed on the nearest Friday following the receipt of your invoice payment.

Cutoff Period:

Requests received by 12:00 PM (noon) Thursday Manila Time: These will be paid on the Friday of that same week.
Requests received after this cutoff: They will be paid on the following Friday.

This schedule ensures timely and efficient handling of cash reimbursement transfers.

Here’s a simple step-by-step guide to ensure your team members receive their reimbursement without any hassle:

Step 1: Access the Client Support Portal: Navigate to this link. This form is crucial for initiating the cash reimbursement transfer process.

Step 2: Complete the Form: Provide the necessary details in the form:

Employee Information: Include the name of the recipient.
Amount: Specify the reimbursement amount.
Receipt: Attach the receipt for verification.
Bank Information: Encourage them to verify and update their bank details in FiltaHR to ensure the allowance is deposited into the correct account.

Please note that a 10% administration fee applies to all transfers.

Step 3: Submit and Wait: After completing the form, submit it and wait for processing.

Step 4: Confirmation: You'll receive a confirmation email once the reimbursement has been successfully transferred to the employee's bank account.

Step 5: Employee Notification: Let your employee know about the transfer.

If you have any specific requests or further questions, we're here to assist!

Billing Management

How do I request a cash reimbursement transfer for my employee?