How do I request a cash allowance transfer for my employee? : Client Support Portal

How do I request a cash allowance transfer for my employee?

To request a cash allowance transfer for your employee, please fill out a ticket via our ticketing system requesting the transfer. Simply make the request, and we’ll ensure the allowance is transferred efficiently and securely to your employee’s account.

Resolution Time:

For amounts under USD 300: The transfer will be processed on the nearest Friday after the request is assessed.
For amounts over USD 300: We will issue you with a separate one-off invoice for payment. Processing of the transfer will be on the nearest Friday following the receipt of your invoice payment.

Cutoff Period:

Requests received by 12:00 PM (noon) Thursday Manila Time: These will be paid on the Friday of the same week.
Requests received after this cutoff: They will be paid on the Friday of the following week.

This schedule ensures timely and efficient handling of cash allowance transfers.

Here’s a simple step-by-step guide to ensure your team members receive their allowances without any hassle:

Step 1: Access the Client Support Portal: Navigate to this link. This form is crucial for initiating the cash allowance transfer process.

Step 2: Complete and Submit the Form: Provide the necessary details in the form:

Employee Information: Include the name of the recipient.
Amount and Currency: Specify the amount of the allowance and the currency. This will be converted into Philippine Peso (PHP) or Colombian Peso (COP) currency on the transfer day.
Bank Information: Encourage them to verify and update their bank details in FiltaHR to ensure the allowance is deposited into the correct account.

Please note that a 10% administration fee applies to all transfers.

Step 3: Confirmation: You will receive a confirmation email once the cash allowance has been transferred. This email will confirm that the funds have been successfully processed and sent to the employee's bank account.

Step 4: Employee Notification: Let your employee know about the upcoming cash allowance.

If you have any specific requests or further questions, we're here to assist!

Billing Management

How do I request a cash allowance transfer for my employee?