Billing Management
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Monthly Currency Exchange Rates
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What is the refundable deposit for?
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How quickly do I need to pay the security deposit? What happens if I don't pay the security deposit within the given timeframe?
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Can I pay the security deposit in installments?
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How quickly do I get the security deposit back after an employee leaves or upon the termination of our agreement with Filta?
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Can I offset my outstanding invoice/s with the security deposit?
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What happens if an employee doesn't start with us, but we've paid the security deposit?
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Can I transfer a security deposit from a departing employee to a new employee?
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What is the setup fee for?
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Is the setup fee refundable?
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What happens if an employee doesn't start with us, but we've paid the setup fee?
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Can I transfer a setup fee from a departing employee to a new employee?
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What is included in your regular invoices?
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When do you send invoices?
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When do I start getting charged? What do the first few invoices include?
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What currencies can I pay my invoice in?
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Why do my employees' charges change every month?
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What are Filta's trading terms?
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What happens if I pay my invoice late? Are there any penalties for late payment of invoices?
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What if I need an extension of payment terms?
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Why do you charge more than what you pay the employee?
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What happens if I have an issue with an invoice?
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Why am I being charged GST if the staff aren't in Australia?
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Can I set up a direct debit?
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How can I get access to my invoices and payment history?
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My first monthly EOR (Employer of Record) invoice is very high. Why is that?
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What do I do if I have a question/issue with the invoice?
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What are the additional charges for holidays, and how are they reflected in the monthly invoice?
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Philippine Holidays and Additional Charges
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Colombia Holidays and Additional Charges
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What is the process if a company wants employees to cover the cost of software, and how is this reimbursed?
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How do I request a bonus/incentive/commission for my employee?
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How Do I Notify My Employee of an Incoming Bonus/Incentive/Commission?
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How do I request a cash allowance transfer for my employee?
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How do I request a cash reimbursement transfer for my employee?
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What's the Difference Between Giving Gift Vouchers and Cash Allowance?
Why do you charge more than what you pay the employee?
The difference between what we charge and what the employee gets paid is due to a few factors: the employee's contributions to government-mandated benefits, income tax withholding, and the Filta Services Fee.
This fee covers essential services such as HR support, payroll processing, compliance management, legal oversight, tech infrastructure, and access to our dedicated customer service team.
The Filta Services Fee ensures that everything runs smoothly for both you and your employees, allowing you to focus on growing your business while we handle the administrative tasks.
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