Billing Management

• What are the Monthly Currency Exchange Rates?
• What is the refundable deposit for?
• How quickly do I need to pay the security deposit? What happens if I don't pay the security deposit within the given timeframe?
• Can I pay the security deposit in installments?
• How quickly do I get the security deposit back after an employee leaves or upon the termination of our agreement with Filta?
• Can I offset my outstanding invoice/s with the security deposit?
• What happens if an employee doesn't start with us, but we've paid the security deposit?
• Can I transfer a security deposit from a departing employee to a new employee?
• What is the setup fee for?
• Is the setup fee refundable?
• What happens if an employee doesn't start with us, but we've paid the setup fee?
• Can I transfer a setup fee from a departing employee to a new employee?
• What is included in your regular invoices?
• When do you send invoices?
• When do I start getting charged? What do the first few invoices include?
• What currencies can I pay my invoice in?
• Why do my employees' charges change every month?
• What are Filta's trading terms?
• What happens if I pay my invoice late? Are there any penalties for late payment of invoices?
• What if I need an extension of payment terms?
• Why do you charge more than what you pay the employee?
• What happens if I have an issue with an invoice?
• Why am I being charged GST if the staff aren't in Australia?
• Can I set up a direct debit?
• How can I get access to my invoices and payment history?
• My first monthly EOR (Employer of Record) invoice is very high. Why is that?
• What do I do if I have a question/issue with the invoice?
• What are the additional charges for holidays, and how are they reflected in the monthly invoice?
• What are the Holidays and Additional Charges in the Philippines?
• What are the Holidays and Additional Charges in Colombia
• What is the process if a company wants employees to cover the cost of software, and how is this reimbursed?
• How do I request a bonus/incentive/commission for my employee?
• How Do I Notify My Employee of an Incoming Bonus/Incentive/Commission?
• How do I request a cash allowance transfer for my employee?
• How do I request a cash reimbursement transfer for my employee?
• What's the Difference Between Giving Gift Vouchers and Cash Allowance?