Billing Management
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Monthly Currency Exchange Rates
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What is the refundable deposit for?
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How quickly do I need to pay the security deposit? What happens if I don't pay the security deposit within the given timeframe?
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Can I pay the security deposit in installments?
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How quickly do I get the security deposit back after an employee leaves or upon the termination of our agreement with Filta?
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Can I offset my outstanding invoice/s with the security deposit?
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What happens if an employee doesn't start with us, but we've paid the security deposit?
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Can I transfer a security deposit from a departing employee to a new employee?
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What is the setup fee for?
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Is the setup fee refundable?
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What happens if an employee doesn't start with us, but we've paid the setup fee?
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Can I transfer a setup fee from a departing employee to a new employee?
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What is included in your regular invoices?
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When do you send invoices?
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When do I start getting charged? What do the first few invoices include?
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What currencies can I pay my invoice in?
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Why do my employees' charges change every month?
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What are Filta's trading terms?
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What happens if I pay my invoice late? Are there any penalties for late payment of invoices?
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What if I need an extension of payment terms?
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Why do you charge more than what you pay the employee?
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What happens if I have an issue with an invoice?
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Why am I being charged GST if the staff aren't in Australia?
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Can I set up a direct debit?
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How can I get access to my invoices and payment history?
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My first monthly EOR (Employer of Record) invoice is very high. Why is that?
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What do I do if I have a question/issue with the invoice?
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What are the additional charges for holidays, and how are they reflected in the monthly invoice?
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Philippine Holidays and Additional Charges
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Colombia Holidays and Additional Charges
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What is the process if a company wants employees to cover the cost of software, and how is this reimbursed?
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How do I request a bonus/incentive/commission for my employee?
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How Do I Notify My Employee of an Incoming Bonus/Incentive/Commission?
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How do I request a cash allowance transfer for my employee?
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How do I request a cash reimbursement transfer for my employee?
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What's the Difference Between Giving Gift Vouchers and Cash Allowance?
Is the setup fee refundable?
Setup fees are not refundable.
Here's why: the fee covers essential costs related to getting everything ready for your employees. This includes setting up their accounts in our system and banks, and managing all legal and compliance requirements. These steps are crucial to ensuring a smooth and seamless start for your employees, making the setup fee a necessary and non-refundable part of the process.
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