Billing Management
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Monthly Currency Exchange Rates
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What is the refundable deposit for?
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How quickly do I need to pay the security deposit? What happens if I don't pay the security deposit within the given timeframe?
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Can I pay the security deposit in installments?
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How quickly do I get the security deposit back after an employee leaves or upon the termination of our agreement with Filta?
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Can I offset my outstanding invoice/s with the security deposit?
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What happens if an employee doesn't start with us, but we've paid the security deposit?
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Can I transfer a security deposit from a departing employee to a new employee?
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What is the setup fee for?
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Is the setup fee refundable?
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What happens if an employee doesn't start with us, but we've paid the setup fee?
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Can I transfer a setup fee from a departing employee to a new employee?
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What is included in your regular invoices?
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When do you send invoices?
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When do I start getting charged? What do the first few invoices include?
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What currencies can I pay my invoice in?
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Why do my employees' charges change every month?
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What are Filta's trading terms?
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What happens if I pay my invoice late? Are there any penalties for late payment of invoices?
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What if I need an extension of payment terms?
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Why do you charge more than what you pay the employee?
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What happens if I have an issue with an invoice?
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Why am I being charged GST if the staff aren't in Australia?
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Can I set up a direct debit?
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How can I get access to my invoices and payment history?
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My first monthly EOR (Employer of Record) invoice is very high. Why is that?
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What do I do if I have a question/issue with the invoice?
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What are the additional charges for holidays, and how are they reflected in the monthly invoice?
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Philippine Holidays and Additional Charges
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Colombia Holidays and Additional Charges
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What is the process if a company wants employees to cover the cost of software, and how is this reimbursed?
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How do I request a bonus/incentive/commission for my employee?
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How Do I Notify My Employee of an Incoming Bonus/Incentive/Commission?
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How do I request a cash allowance transfer for my employee?
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How do I request a cash reimbursement transfer for my employee?
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What's the Difference Between Giving Gift Vouchers and Cash Allowance?
What is included in your regular invoices?
Our regular invoices are designed to be clear and transparent, ensuring you understand all charges. Here's what they typically include:
- 1 Month Advance Employee Cost: Covers the upcoming month's Employee costs including all cost associated with the employee and Filta fees, keeping your operations running smoothly.
- Attendance Adjustments (16th-31st Last Month and 1st-15th Previous Month): We account for any overtime, night differential, or unpaid leave to ensure accurate billing for hours worked and additional compensations.
- Previous Month Client Costs: Any costs incurred, such as food credits, bonuses, incentives, or other client requests, are itemized for clarity.
- Salary Increase Adjustment (If Applicable): If any salary adjustments occurred during the period, they will be reflected in the invoice to ensure accurate and timely processing.
- Disengagement Billables (For Offboarding Clients): This includes final billables related to offboarding, like the refundable deposit and credits of billed salary.
We aim to make the billing process straightforward, with no surprises, so you always know exactly what you're paying for.
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