Billing Management
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Monthly Currency Exchange Rates
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What is the refundable deposit for?
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How quickly do I need to pay the security deposit? What happens if I don't pay the security deposit within the given timeframe?
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Can I pay the security deposit in installments?
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How quickly do I get the security deposit back after an employee leaves or upon the termination of our agreement with Filta?
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Can I offset my outstanding invoice/s with the security deposit?
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What happens if an employee doesn't start with us, but we've paid the security deposit?
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Can I transfer a security deposit from a departing employee to a new employee?
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What is the setup fee for?
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Is the setup fee refundable?
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What happens if an employee doesn't start with us, but we've paid the setup fee?
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Can I transfer a setup fee from a departing employee to a new employee?
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What is included in your regular invoices?
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When do you send invoices?
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When do I start getting charged? What do the first few invoices include?
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What currencies can I pay my invoice in?
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Why do my employees' charges change every month?
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What are Filta's trading terms?
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What happens if I pay my invoice late? Are there any penalties for late payment of invoices?
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What if I need an extension of payment terms?
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Why do you charge more than what you pay the employee?
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What happens if I have an issue with an invoice?
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Why am I being charged GST if the staff aren't in Australia?
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Can I set up a direct debit?
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How can I get access to my invoices and payment history?
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My first monthly EOR (Employer of Record) invoice is very high. Why is that?
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What do I do if I have a question/issue with the invoice?
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What are the additional charges for holidays, and how are they reflected in the monthly invoice?
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Philippine Holidays and Additional Charges
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Colombia Holidays and Additional Charges
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What is the process if a company wants employees to cover the cost of software, and how is this reimbursed?
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How do I request a bonus/incentive/commission for my employee?
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How Do I Notify My Employee of an Incoming Bonus/Incentive/Commission?
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How do I request a cash allowance transfer for my employee?
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How do I request a cash reimbursement transfer for my employee?
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What's the Difference Between Giving Gift Vouchers and Cash Allowance?
When do you send invoices?
We send different invoices depending on the service:
Type of Invoice | Schedule of Sending |
50% Recruitment Fee Invoice (Filta.Recruit) | You'll be billed for 50% of the Recruitment Fee before the recruitment process starts. |
Initial Invoices (Filta Employ or moving employees to Filta's EOR (Employer of Record)) | These invoices are sent after a job offer is made and include:
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Regular Monthly Invoice | We send these around the 13th of each month to help you plan and manage finances easily. |
Client Request Invoice (For amounts over USD 300) | Sent upon request. |
Offboarding / Credit Notes | Issued within 30 days after the employee's last working day, aligning with the security deposit return. |
We aim to keep everything smooth and hassle-free, so you can focus on growing your business!
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