Colombia Performance Management Process : Client Support Portal

Colombia Performance Management Process

The Performance Management Process is a structured procedure to address situations where a regular employee fails to meet established performance standards or Key Performance Indicators (KPIs). This process is designed to ensure fairness, provide opportunities for improvement, and maintain compliance with due process requirements.

When does the Performance Management Process start?

Whenever a client submits a failed evaluation, Filta reaches out to the manager to understand the context and explore the available options.
Once the client confirms they want to proceed with the performance management process, we coordinate with them on the dates and documents required to comply with the process and documentation required.

What Happens Next?

Performance Improvement Plan (PIP):

A PIP is recommended to establish clear performance goals, timelines, and necessary support from the manager. Regular check-ins with HR or a manager ensure the employee receives feedback and guidance.

First Instance – Written Warning:

If an employee’s performance falls below expectations but does not significantly impact the company, a written warning is issued.

If the employee meets the PIP objectives, the case can be closed at the manager's discretion.
If performance does not improve, the process escalates.

Second Instance (Within One Month):

If the performance issue recurs within a month, the employee may receive a suspension of up to three (3) days.

Third Instance (Within Two Months):

If underperformance continues within two months of the first instance, the suspension period may extend up to eight (8) days.

Fourth Instance (Within Three Months):

If the employee’s performance remains below expectations three months after the first instance, the company may take further action, including potential termination.

Note: Regular check-ins and evaluations with a frequency of no less than two (2) weeks need to be conducted and documented.

What is the Due Process of each stage?

To comply with Colombia’s labor regulations, due process is conducted at each stage:

Written Notice: The HR Specialist issues a formal written notice to the employee specifying the disciplinary hearing's date, time, and reasons.

Disciplinary Hearing: The HR Specialist may ask questions to clarify circumstances and understand the reasons behind the incident.

Documentation:

A detailed written record of the hearing, including the employee’s statement and any relevant clarifications, is prepared.
This document must be signed by all parties involved.

Decision Timeline:

The employee has three (3) business days to submit a defense unless a valid justification for delay is provided.
The HR Specialist communicates the decision within fifteen (15) days, considering all arguments and evidence.

Outcome: Based on the findings, the Company imposes the appropriate sanction as outlined in the Internal Labor Regulations document or exonerates the employee.

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Colombia Performance Management Process